When do I pay for my accommodation charges?

All payments will be direct with your selected Hotel. Listed in their terms and conditions is information on any deposits, cancellation, non arrival at Hotel and pre payment if required. If your account is to be settled with a third party credit card or via EFT please contact InHouse Event Solutions to arrange this. If the necessary paperwork has not been completed and returned to the Hotel prior to check in you will be expected to settle your account prior to checking in.

Can I book my accommodation through ACHSM?
No, InHouse Event Solutions have been appointed as the official Accommodation Management Company for the 2025 ACHSM Asia-Pacific Health Leadership Congress. Accommodation has been secured at competitive rates at a range of hotels and apartments. It is recommended that you book your accommodation once registered to ensure you secure these negotiated rates.

How do I make changes to my accommodation booking?
You can amend your booking in one of two ways. Log back into your booking and complete the change through the online booking tool, or by contacting the Accommodation Managers to do so. Please do not go directly to the hotel. Please ensure any changes are made by the 20th September, 2025 to avoid fees that may be charged by the Hotel. If a change needs to be made after this date, please contact the Accommodation Managers directly. Ensure you have read the terms and conditions of your booking for information on cancellation/changes fees that may apply.

I am no longer travelling can I change the name on my booking to a colleague?
In most cases Hotels will allow a name change, however, please do check the terms and conditions for your specific hotel before making the change online.

How do I cancel my booking for accommodation?
Please email the accommodation managers to cancel your booking. Cancellation fees may apply if you cancel your booking after 20th September, 2025 or if you do not arrive at the hotel on your check in date. The fee will differ according to the individual hotel’s cancellation policy. If you do not arrive at the hotel on your confirmed arrival date, the hotel will charge for the room for each night booked. For cancellations please email conferences@inhouseeventsolutions.com  please place the name ACHSM25 in the subject line of the email.

How many people can we fit in one hotel room?
The capacity of the room, and the options for room configurations, are noted in the description of each hotel during the booking process. Rollaway beds are available for an additional fee which varies slightly from hotel to hotel.

How do I book for more than one person?
You can make a group booking if you are booking for more than one person. Details are provided within the booking area to guide you through how to book for two or more persons, whether you are attending the conference or booking on someone else’s behalf.

How do I arrange payment for my accommodation by EFT or a third party credit card?
You will need to provide a credit card to guarantee your reservation during the initial booking process but this card will not be utilised if payment is subsequently made by another method . Details to settle accounts by a third party credit card will be included in your confirmation email. If you wish to arrange payment by EFT please email conferences@inhouseeventsolutions.com with your request. Please note that if the Hotel does not have the required paperwork and/or the payment by your Accounts team has not gone through, you will be required to settle your account at check in. Please allow sufficient time for payments to be made to the hotel. You will still be asked to provide a credit card or cash deposit upon arrival at the Hotel to cover any incidental costs.

I am thinking of extending my stay either before and/or after the Conference but I am unable to book these date online?
Please contact the Accommodation Managers who will confirm availability and rates with your selected property.

I am arriving early in the morning can I check in straight away?
You will need to book and pay for the night prior to your arrival to guarantee an early check in. If you do not wish to pay for the night before you can request an early check in the “special requirements” box during the booking process. Please note that although the Hotel will note this request they cannot guarantee a room will be available for you. In most instances you will be able to leave your luggage at the hotel until check in time.

My flight isn’t departing until the evening, what time do I have to check out?
Each property has a check out time, normally mid morning. You may ask the Hotel for a late check out on arrival at the hotel however their answer will be based on availability and Hotel policy. Please note fees may apply.

I need to speak or email someone regarding booking my accommodation or about my confirmed booking, who do I call?
Please contact the Accommodation Managers, InHouse Event Solutions. Your main contact will be Joanna Hoesman + 61 449 207 865 or email conferences@inhouseeventsolutions.com with ACHSM25 in the subject line of the email.